Support should be
easy to reach.

For admissions, portal access, test-series questions, technical support, billing, cancellations, or refunds, use the monitored support email and telephone number that will be published here before launch.

Support email

To be confirmed before launch

Telephone / WhatsApp

To be confirmed before launch

Normal support hours

To be confirmed before launch

Grievance contact: Hemant Sharma, Founder, Mathav.

Formal complaints should include your name, account email, order or payment ID where relevant, a clear description, the outcome requested, and supporting screenshots. Mathav aims to acknowledge grievances within 48 hours and address them within the period required by applicable law.

Use the published support channel with the subject “Privacy Request” to request access, correction, export, consent withdrawal where applicable, or account deletion. Verification may be required before account information is disclosed or changed.

Use the subject “Security Report” and describe the affected page, steps to reproduce, observed result, date, and browser/device. Do not include another student’s data or continue testing after confirming the issue. Good-faith reports are welcomed.

Mathav support will never ask for your password, OTP, UPI PIN, CVV, banking password, or complete card number. For payment help, share only the provider order/payment reference, amount, date, status, and a screenshot with sensitive financial details concealed.

Offline JAM Mathematics preparation is currently conducted at:

Visit the Tungal School website ↗

This is the current teaching venue and should not be presented as Mathav’s registered business address unless that status is separately confirmed.

If a concern is not resolved through Mathav, you may use the payment provider or bank grievance process and any competent consumer commission or statutory forum available under applicable law. Nothing on this page limits mandatory consumer rights.